Last Updated: 19-11-2025
At Sukruthi Jewels, we aim to deliver your favourite jewellery safely, quickly, and reliably. This Shipping Policy explains our delivery timelines, charges, processing times, and related terms.
1. Order Processing Time
- All confirmed orders are processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- In case of high demand, processing may take slightly longer, but you will be kept informed.
2. Delivery Time
Estimated delivery duration after dispatch:
- Metro Cities: 3–5 business days
- Other Cities: 4–7 business days
- Remote / Rural Areas: 5–10 business days
Delivery timelines may vary based on courier partners, location, weather conditions, festivals, or unforeseen delays.
3. Shipping Charges
- Standard shipping charges may apply based on location and order value.
- Free shipping may be available during special offers or for orders above a certain amount.
(You can specify your preferred free-shipping threshold if needed.)
4. Cash on Delivery (COD)
- COD service is available only in select PIN codes.
- COD charges may apply.
- Orders with COD may require phone/email confirmation before dispatch.
5. Tracking Your Order
Once your order is shipped, you will receive:
- A tracking number
- Courier partner details
- Tracking link
You can also track your shipment through the My Orders section on the website.
6. Incorrect Address or Failed Delivery
If the provided address is incorrect, incomplete, or unreachable:
- Delivery may fail or get delayed
- The courier may attempt re-delivery
- In case of repeated failure, the order may be returned to us
Re-shipping charges may apply for orders returned due to incorrect address details.
7. Delivery Delays
We try to ensure timely delivery, but delays may occur due to:
- Natural disasters
- Weather disruptions
- Public holidays or festival rush
- Logistic issues from the courier side
Sukruthi Jewels is not responsible for delays caused by courier partners, but we will assist you until the order is delivered.
8. International Shipping
Currently, we do not offer international shipping.
You will be notified if international delivery becomes available in the future.
9. Damaged or Open Package at Delivery
If your package arrives open, damaged, or tampered:
- Do not accept the package from the courier
- Take photos or videos as proof
- Contact us immediately for support
This helps us take action and arrange a replacement if necessary.
10. Contact Information
For shipping-related queries, reach out to us:
Sukruthi Jewels
Email: sukruthijewelss@gmail.com
Phone: +91 8089916689
Website: sukruthijewels.com
