Orders – Frequently Asked Questions (FAQ)

1. How do I place an order?

Simply browse our products, select your favourite jewellery, choose any required options, and click “Add to Cart.” Proceed to checkout, enter your details, make the payment, and confirm your order.

2. Do I need an account to place an order?

No. You can place an order as a guest.
However, creating an account helps you track orders faster and access exclusive offers.

3. How will I know if my order is confirmed?

You will receive an order confirmation email or SMS with your order ID immediately after successful payment.

4. Can I modify my order after placing it?

Order modifications are only possible before the order is shipped.
Once the product is dispatched, changes cannot be made.

5. Can I cancel my order?

Yes, you can cancel an order before it is shipped.
After shipping, cancellations are not allowed.

6. What payment methods do you accept?

We accept various payment modes such as:

• UPI
• Debit/Credit Cards
• Net Banking
• Wallets
• COD (if available for your pincode)

7. How do I track my order?

Once your order is shipped, you will receive:

• Tracking ID
• Courier partner details
• Tracking link

You can also track your order from the My Orders section on the website.

8. What should I do if I haven’t received my order yet?

Please check your tracking link first.
If the order is delayed, stuck, or showing incorrect status, contact our support team with your order number.

9. What if I received a damaged or wrong item?

Please report the issue within 48 hours of delivery.
Share photos or an unboxing video for quick verification.
We will arrange a replacement or refund as per our Return Policy.

10. Do you offer gift wrapping?

Yes, we offer gift-friendly packaging.
For special gift wrapping requests, contact our customer support.

11. Why was my order cancelled automatically?

Your order may be cancelled if:

• Payment was not successful
• Product went out of stock
• Shipping is unavailable for your pin code
  You will receive a notification if this happens.

12. What if my payment fails?

If money is deducted but the order is not confirmed:

• Your bank will auto-refund the amount within 3 – 7 business days
• If not refunded, contact us with proof of transaction

13. Do you provide bulk or wholesale orders?

Yes, bulk orders can be placed by contacting our support team directly.

14. How can I contact customer support regarding my order?

You can reach us through:

Email: sukruthijewelss@gmail.com​
Phone: +91 8089916689
Website: sukruthijewels.com