Return & Refund Policy

Last Updated: 19-11-2025

At Sukruthi Jewels, we aim to provide high-quality artificial jewellery and a smooth shopping experience. If you are not satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

1. Eligibility for Returns

We accept returns only under the following conditions:

• Wrong item delivered
• Damaged or defective item received
• Product not matching the description or images

To be eligible for a return:

• The item must be unused and in its original packaging
• All tags, labels, and accessories must be intact
• The issue must be reported within 48 hours of delivery

For hygiene and safety reasons, certain jewellery items like earrings and nose pins may not be eligible for return.

2. Non-Returnable Items

We do not accept returns for:

• Earrings, nose rings, and other hygiene-sensitive items
• Items purchased during special sale periods
• Products damaged due to customer mishandling
• Products without original packaging or tags

3. Return Process

To request a return or replacement:

1. Email us at [Insert Email] or contact [Insert Phone Number]
2. Provide your order number, product photos, and the reason for return
3. Our team will verify the issue and approve or reject the request
4. You may need to ship the item to our address.

4. Refund Policy

Refunds are processed only in the following cases:

• Approved return due to damage, defect, or wrong item
• Cancellation of order before dispatch

Refunds will be issued as:

• Store credit (fastest option)
• Refund to original payment method (processing time 3–7 business days)

Shipping charges, and convenience fees are non-refundable.

5. Replacement Policy

If a product is damaged, defective, or incorrect, you may request a replacement instead of a refund.
Replacement is subject to stock availability.
If the product is out of stock, we will provide store credit or a refund.

6. Order Cancellation

You may cancel an order before it has been shipped.
Once shipped, cancellations are not allowed.
Refund for a cancelled order will be processed to the original payment method.

7. Damaged or Missing Items

If your order arrives damaged or with missing items:

• Notify us within 48 hours
• Share unboxing video or clear photos as proof
• We will not accept damage claims without proper evidence

8. Contact Information

For returns, refunds, or order issues, reach us at:

Sukruthi Jewels
Email: sukruthijewelss@gmail.com​
Phone: +91 8089916689
Website: sukruthijewels.com